Privacy Policy
Your privacy matters at ckzz. This policy explains what personal data we collect, why we collect it, and how we keep it safe for every Bangladesh player on our platform.
Introduction
ckzz ("we", "us", "our") operates the online casino and sports betting platform accessible at ckzz.ws. We are committed to protecting the privacy and personal data of every player who visits or registers on our platform. This Privacy Policy describes what information we collect, how we use it, who we may share it with, and what rights you hold in relation to your personal data. This Policy forms part of our Terms and Conditions and applies to all users of the ckzz Platform, including visitors, registered players, and verified account holders based in Bangladesh.
By accessing or using the ckzz Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.
Privacy Highlights at a Glance
All data transfers use 256-bit SSL encryption to keep your information secure.
We never sell your personal data to third-party advertisers or data brokers.
You can request access, correction, or deletion of your personal data at any time.
We use cookies to improve platform performance and personalise your experience.
You may update your account details at any time to keep your information accurate.
Where data is transferred internationally, we ensure equivalent protection standards apply.
1Information We Collect
ckzz collects personal data through several channels when you interact with our Platform. The categories of data we may collect are set out below. We only collect data that is necessary and proportionate to the purpose for which it is being processed.
Personal Identification Data
- Full name, date of birth, and nationality as provided during registration or KYC verification.
- Contact information including email address, mobile phone number, and residential address (city and division, such as Dhaka, Chittagong, Sylhet, or Khulna).
- Government-issued identity document details (such as national ID card or passport) when required for KYC compliance.
- Payment information including bKash account number, Nagad number, Rocket number, Upay account, or Visa/Mastercard details (stored in tokenised form only — we do not retain raw card numbers).
Technical and Usage Data
- IP address, device type, operating system, browser type, and session duration data collected automatically when you access the Platform.
- Betting and gaming activity records, including game history, wager amounts, win/loss records, bonus usage, and transaction logs.
- Cookie and tracking data collected via first-party cookies used to maintain your session and personalise your experience on the Platform (see Section 5 for full details).
2How We Use Your Data
ckzz processes personal data for specific, legitimate purposes directly related to delivering and improving our Platform. We do not process personal data in a manner that is incompatible with the purpose for which it was collected. The primary purposes for which we use your data are as follows:
- To create and manage your ckzz account, verify your identity, and process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, or Mastercard.
- To comply with our Know Your Customer (KYC) and anti-money laundering obligations, which require us to verify the identity of players and the source of funds.
- To provide customer support, respond to enquiries, resolve disputes, and communicate important account or policy updates.
- To detect and prevent fraud, account abuse, collusion, money laundering, and other prohibited conduct as defined in our Terms and Conditions.
- To personalise your gaming experience, show you relevant promotions tied to events such as BPL cricket, Eid, or Pohela Boishakh, and improve the overall quality of the Platform.
- To fulfil our responsible gaming obligations, including monitoring gaming patterns for signs of problem gambling and making available the self-exclusion and limit-setting tools in your account.
3Legal Basis for Processing
ckzz processes personal data on the following legal bases, depending on the specific purpose of the processing activity:
- Contractual necessity: processing required to create and maintain your account, execute transactions, and deliver the Platform services you have requested.
- Legal obligation: processing required to comply with KYC, anti-money laundering, and other applicable regulatory requirements.
- Legitimate interests: processing for fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring, where such processing does not override your fundamental privacy rights.
- Consent: processing for direct marketing communications, where we rely on your freely given and specific opt-in consent obtained at registration or through your account settings.
4Sharing Your Personal Data
ckzz does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data in limited, defined circumstances as described below. All third parties with whom we share data are bound by confidentiality obligations and are required to process your data only for the specific purposes for which it was shared.
Authorised Third-Party Recipients
We may share your personal data with the following categories of authorised service providers and entities:
- Payment processors and mobile financial service providers (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard) for the purpose of processing your deposits and withdrawals securely.
- KYC and identity verification partners who assist in confirming your identity and age in accordance with our compliance obligations.
- Fraud detection and anti-money laundering service providers who assist in protecting the Platform against financial crime and account abuse.
- Law enforcement agencies, regulatory bodies, or courts where we are legally required to disclose your information, or where disclosure is necessary to protect the rights or safety of ckzz, our players, or the public.
5Cookies and Tracking Technologies
ckzz uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and improve your overall experience. Cookies are small text files stored on your device when you visit a website. We use only first-party cookies — we do not use third-party advertising cookies or cross-site tracking technologies.
Types of Cookies We Use
- Strictly necessary cookies: Essential for the Platform to function. These enable you to log in, navigate between pages, and complete transactions. They cannot be disabled without breaking core Platform functionality.
- Functional cookies: Remember your preferences such as language setting and display options so you do not need to re-enter them on each visit.
- Analytics cookies: Collect anonymised data about how players use the Platform (pages visited, session length, error events) to help us identify improvements. Individual players are not identifiable from analytics data.
- Security cookies: Used to authenticate users, prevent fraudulent use of login credentials, and protect player accounts from unauthorised access.
Most web browsers allow you to control cookie settings through the browser's preferences menu. You may choose to block or delete cookies; however, disabling strictly necessary cookies will impair your ability to use core Platform features including login and payment processing. Your continued use of the Platform following our cookie notice constitutes acceptance of our cookie practices as described in this Policy.
6Data Retention
ckzz retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying applicable legal, regulatory, accounting, or reporting requirements. The specific retention periods that apply to different categories of data are as follows: account registration data and KYC verification records are retained for a minimum of five years from the date of account closure to comply with anti-money laundering obligations; transaction records are retained for a minimum of five years; gaming activity logs are retained for up to two years from the date of the activity; and marketing preference data is retained until you withdraw your consent or close your account.
When personal data is no longer required and there is no legal basis for continued retention, ckzz will securely delete or anonymise it so that it can no longer be associated with any identifiable individual. Where complete deletion is not immediately possible due to backup system constraints, we will isolate the data from active processing until deletion is feasible.
7Your Privacy Rights
As a player on the ckzz Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at the email address listed in Section 12. We will respond to all valid requests within a reasonable timeframe and will not charge a fee for exercising your rights in ordinary circumstances.
- Right of access: You may request a copy of the personal data we hold about you, together with information about how and why we process it.
- Right of rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
- Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
- Right to restrict processing: You may request that we temporarily stop processing your personal data in certain circumstances, for example while we investigate an accuracy complaint.
- Right to data portability: Where we process your data on the basis of your consent or a contract, you may request a copy of your data in a structured, commonly used, machine-readable format.
- Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
8Data Security
ckzz implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security infrastructure includes 256-bit SSL/TLS encryption for all data in transit between your device and our servers, encrypted storage of sensitive account and payment data at rest, role-based access controls limiting internal staff access to personal data on a strict need-to-know basis, regular security audits and vulnerability assessments conducted by independent specialists, and real-time fraud monitoring systems that flag unusual account activity for immediate review.
While ckzz takes all reasonable precautions to protect your personal data, no online platform or electronic storage system can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, ckzz will notify affected players as promptly as practicable and will take all steps necessary to contain and remediate the breach.
9Protection of Minors
The ckzz Platform is strictly restricted to persons aged 21 years and above. We do not knowingly collect or process personal data belonging to individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a person under 21 in your care has registered on ckzz, please contact us immediately at [email protected] so that we can take appropriate action without delay.
10Third-Party Links
The ckzz Platform does not contain links to external third-party websites. All navigation within the Platform remains within ckzz's own domain. Should any third-party content or reference appear on the Platform in a future update, ckzz does not control and is not responsible for the privacy practices or content of those third-party destinations. Players are encouraged to review the privacy policies of any external sites they visit independently of ckzz.
11Changes to This Privacy Policy
ckzz reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. When we make material changes to this Policy, we will update the effective date shown at the top of this page and, where appropriate, notify registered players by email or via an in-platform notification.
Your continued use of the ckzz Platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend that you review this Policy periodically to stay informed about how we protect your personal data. If you have any concerns about changes to this Policy, please contact our support team before continuing to use the Platform.
12Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which ckzz processes your personal data, please contact our support team using the email address below. All privacy-related correspondence is handled with strict confidentiality. We aim to respond to all privacy enquiries within 5 business days.
Email: [email protected]
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